Refund Policy

At Lunovix, customer satisfaction is our priority. We are committed to providing high-quality hair care products and excellent customer support.

If you have any questions regarding your order, product usage, or delivery, please do not hesitate to contact our support team. We are always happy to assist you.

Return & Refund Eligibility

Due to hygiene, safety, and cosmetic product regulations, we do not accept returns of opened or used products.

Refunds or replacements may be granted in the following situations:

• The product arrived damaged.

• The wrong product was delivered.

• The package was lost during shipment.

• The product received is defective.

To be eligible for a refund or replacement, you must contact us within 7 days of receiving your order.

How to Request a Refund

To process your request, please contact our customer support team and provide:

• Your full name

• Order number

• Proof of purchase

• Photos showing the issue (if applicable)

Please contact us via:

WhatsApp: [Your WhatsApp Number]

Refund Processing

Once your request has been reviewed and approved, your refund will be processed as quickly as possible.

Depending on your payment provider, bank, or financial institution, refunds may take up to 15 business days to appear in your account.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The product has been opened or used.

• The customer is dissatisfied with results, as cosmetic results may vary from person to person.

• Incorrect shipping information was provided by the customer.

• The request is made more than 7 days after delivery.

Contact Us

If you have any questions regarding this Refund Policy, please contact our customer support team through the contact information provided on our website.